FAQ

What payment methods do you accept?

We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, American Express). Orders are processed through Windcave Payment Gateway.

How long does shipping take?

Delivery can be expected in 2 – 5 working days. For more information please visit our Shipping Policy page.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account and navigate to the orders page for the tracking link.

Do you accept returns and refunds?

Yes! At Crafting Station we provide industry leading customer service. Please visit our Return and Refund Policy page for more information.

What should I do if I received a faulty or incorrect item?

If you receive a faulty or incorrect item, please contact our customer service team as soon as possible. For more information, please head to our Returns and Refunds policy.